SHIPPING POLICY
Thank you for shopping with THE RED ARROW. Please read our shipping policy carefully before placing your order.
ORDER PROCESSING
Our products are made to order. Production takes place before shipping, and the estimated production time depends on the product:
• Most printed and embroidered clothing and accessories: 2–5 business days.
• Shoes: 3–7 business days.
• Certain all-over-print garments produced at partner facilities: 3–7 business days.
• Knitwear: 7–12 business days from January to October, and 9–16 business days during November and December.
Production estimates start from the next business day after your order is placed. Business days exclude weekends and public holidays.
These timeframes are estimates, not guarantees. Production may take longer during busy periods or because of product availability or other production delays.
Production time does not include shipping time. Your total estimated delivery time is the production time plus the shipping time.
You will receive an order confirmation by email and a shipping notification with tracking details when your order is dispatched. Items in the same order may be produced and shipped separately.
SHIPPING TIMEFRAMES
Shipping time begins after your items have been produced and dispatched. It does not include the production time listed under ORDER PROCESSING.
Delivery speed depends on the product, the country it ships from, your delivery address and the carrier. Our products may ship from different fulfilment locations worldwide.
As a general guide:
• Standard domestic shipments within the United States or Canada typically take 3–4 business days after dispatch.
• Standard international shipments from fulfilment facilities in the United States, Canada or Europe typically take 5–20 business days after dispatch.
These ranges do not apply to every product or shipping route. Orders fulfilled in other locations, deliveries to remote areas and certain product categories may have different timeframes. Please contact us before ordering if you need an estimate for a particular product and destination.
Total estimated delivery time = production time + shipping time.
All timeframes are estimates, not guaranteed arrival dates. Customs processing, public holidays, seasonal demand and carrier disruptions may extend delivery times. Business-day estimates exclude weekends and public holidays.
Orders containing multiple items may arrive in separate packages on different dates. Tracking information will be provided as each shipment is dispatched.
SHIPPING COSTS
Standard shipping is charged once per order according to the delivery destination, regardless of how many items you purchase.
Our standard shipping fees are listed in US dollars (USD):
• Australia and New Zealand — US$9.95
• United States — US$11.56
• United Kingdom and eligible European countries — US$12.70
• Canada — US$9.95
• Japan — US$10.90
• Switzerland, Iceland, Liechtenstein and Norway — US$12.95
• Other supported destinations — US$17.95
Shipping is available only to destinations supported at checkout. The applicable shipping charge and payment currency will be displayed before you complete your purchase.
Your items may arrive in separate shipments. You will not be charged an additional shipping fee because we split your order into multiple shipments.
ORDER TRACKING
Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your delivery through the carrier's website. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.
MULTIPLE ITEMS
Orders containing multiple items may be fulfilled and shipped separately depending on product availability and fulfilment location. You will not be charged additional shipping fees if your order is split into multiple shipments.
CUSTOMS, DUTIES & TAXES
THE RED ARROW ships internationally. For orders outside of Australia, your order may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information before placing your order.
DELAYS & DISRUPTIONS
While we always aim to meet the estimated delivery timeframes, delays may occasionally occur due to high order volumes, carrier disruptions, customs processing, or other circumstances beyond our control. THE RED ARROW is not responsible for delays caused by third-party carriers or customs authorities.
INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is correct at the time of placing your order. THE RED ARROW is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us immediately at vikrambrar0071@hotmail.com and we will do our best to make changes before your order enters production.
CONTACT US
If you have any questions about your order or our shipping policy, please don't hesitate to get in touch:
📧 support@the-red-arrow.com
